FAQs

Shopping cart

Home
0Wishlist
categories Close
Search Close
  1. Home /
  2. Page

FAQs

Creating an account

There are several benefits of creating an Account, including:
     

     1. Your billing / shipping information will be saved, and checkout will be faster.
     2. You will be able to view your previous Order history.
     3. Account holders will remain up to date with latest promotions & newsletters.

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’ Click on the link you receive on your email address and enter your new password.

To receive promotional messages or emails, please create an account here

Orders

Select your products from the khaadi.com website and click Add to Bag Once you have added all your desired items to your Shopping Bag, follow these instructions: If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Shopping Bag’ button and proceed to checkout.
  3. Select address and click Next
  4. Select payment method

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary

If you are not a registered customer,

  1. Click on the ‘Shopping Bag’ button and proceed to checkout
  2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary

Click on the search icon on the top right of the website. Enter the item code you are looking for and press Enter on your keyboard.

Size charts are available for all products listed on our website.

Please note free delivery options will be revoked during sales period due to higher discounts offered. During non-sale period, free shipping for orders above 150 USD will be continued.

Estimated delivery time is ranged between 3-5 workings days.

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

You click on theTrack Your Order link to track the status of your Order.

Customers may request for cancellation any time before the order is processed. Customers are advised to contact us via email at customersupport@originz.lk or call us at +94 777 890 626. Only the orders that are yet to be dispatched can be cancelled.

If an item has been dispatched, then the cancellation cannot be processed, and the Refund Policy will apply. All cancellation requests will be assessed by a customer service representative prior to processing the request.